TERMS & CONDITIONS
1. Cancellation & Refunds – You can cancel anytime, but monthly payments and initial investments are non-refundable if canceled less than 3 business days before your appointment.
2. Extra Charges – I understand that the P.E.A.R. Maintenance plan includes no extra charges, except for specialty chemicals and work beyond the one hour touch-up.
3. Technician Assignment – Only one technician will handle your job at a time.
4. Cleaning Standards – Cleaning results may vary, and Perfect Pear will work with you to meet your expectations.
5. Cleaning Solution – A 10% bleach and 90% water mix is used; heavily soiled areas may need multiple visits.
6. Post-Cleaning Cancellation – If you cancel after a cleaning but before your monthly payment, the charge for that month still applies.
7. Initial Payment – The first payment covers your first quarter’s cleaning; not the next 3 months. Monthly pre-payment billing starts the month after your first cleaning.
8. Monthly Billing – You’ll be charged monthly (12 times per year) to receive at least four scheduled cleanings and optional monthly touch-ups.
9. Access & Notifications – You don’t need to be home, but must allow access. Perfect Pear will send notices two weeks before and on the service day.
10. Service Photos – Photos of completed work are available and will be sent to you via email or text with a link to view your photos.
11. Initial Cleaning – The first cleaning may take longer than subsequent cleanings.
12. Rescheduling – Appointments may be moved due to weather or emergencies, with a 14-day reschedule window.